Keeping Play in Proportion on Your Phone and Desktop
A phone puts our casino, live tables and sportsbook in your pocket at any hour. That is convenient, and it is also why we treat responsible play as part of the account itself rather than an afterthought. Below you will find the tools you can use with us, a way to pick sensible numbers and the independent services that can help.
Gambling with us is entertainment, paid for with money you can afford to lose. It is not a way to earn an income, pay off debts or win back earlier losses. If play stops feeling like a choice, the steps that follow are meant for exactly that moment.
Why short phone sessions need a plan
On a desktop, a session tends to have a clear start and end: you sit down, play and close the browser. On a phone, the boundaries blur. A round of a crash game while waiting for a bus, a few spins of a slot before sleep, a live bet during a match on television: each one feels small. Together, though, they can add up to hours of play and sums you never meant to spend.
Our casino runs in your phone’s browser, so it is within reach at the bus stop just as much as at your desk. The best moment to decide is before the first deposit of the day, when you are calm and not reacting to a win or a loss. Decide three things at that moment: how much you are willing to spend, how long you want to play and what you will do when either point is reached.
Bonuses deserve the same thought. Our welcome offer usually carries a 35x wagering requirement, and you typically have 7 days to complete it. A deadline like that can push you to play more often than you intended, so accept an offer only if the play it involves fits the budget you have already set.
Withdrawals also need a verified account. If you send your identity document, proof of address and proof of payment method early, a win can be paid out rather than sitting in your balance, where it is tempting to play it again.
Account tools and what each one does
| Tool | What it does | When it helps most |
|---|---|---|
| Deposit limit | Typically set per day, week or month; caps the money you can add in that period | Before your first deposit, when your budget is clear |
| Self-exclusion | As a rule available as a full break from play | When you want a firm stop, not just a smaller budget |
| Minimum deposit of EUR 20 | Each deposit starts at EUR 20, so every top-up is a conscious decision | When you notice frequent small top-ups on your phone |
| 24/7 live chat | Our team can answer questions about your account at any hour | When you need a tool explained there and then |
Setting numbers that actually hold
Choose a limit from your monthly budget
Start with the money left after rent, bills and savings, then decide what share of it is entertainment. Divide that figure into the period you play in. If a day’s share is smaller than our EUR 20 minimum deposit, play less often rather than more cheaply.
Plan the session length on your phone
Set an alarm or a timer on your phone before you open a game. When it rings, finish the round and log out. Live tables and crash games move fast; a timer gives you an outside signal that your own sense of time may miss.
Treat withdrawals as the end of a session
Our minimum withdrawal is EUR 50. If your balance reaches the amount you wanted to win, request the withdrawal and close the browser tab. Crypto is our fastest payout route and arrives within hours, while bank transfer takes 1 to 3 days. Either way, the money is no longer available to replay.
Comparing the routes to support
| Route | Who you talk to | What it changes | Best for |
|---|---|---|---|
| Our 24/7 live chat | Our support team | Account questions answered at any hour | Help with a tool or a transaction |
| Our e-mail support | Our support team | A written record of your request | Requests you want documented |
| National help line | An independent organisation | Advice from outside our service | Worry about your own play or a relative’s |
| Someone you trust | A friend or family member | Another view of your spending and time | Keeping your plan honest |
Independent help lines and organisations
The organisations below are independent of us. If play has started to affect your money, sleep, work or relationships, contact the service for your country:
- Denmark: StopSpillet, 70 22 28 25. The line is open Monday to Thursday from 09:00 to 21:00 and on Friday from 09:00 to 17:00.
- Germany: the gambling counselling line of BIÖG/BZgA, 0800 1 37 27 00. Calls are free and anonymous, Monday to Thursday from 10:00 to 22:00 and Friday to Sunday from 10:00 to 18:00.
- Poland: Telefon zaufania uzależnienia behawioralne, 801 889 880.
- Portugal: Voz de Apoio, 225 50 60 70. Linha 1414 offers general support.
- Italy: the single national number of the Istituto Superiore di Sanità, 800 940 789. It is free and anonymous and answers on weekdays.
- Belgium: De Druglijn, 078 15 10 20.
- Canada (Ontario): ConnexOntario, 1-866-531-2600, free and available 24/7.
- Norway: Hjelpelinjen for spilleavhengige, 800 800 40.
- Spain: the player support services of your autonomous community.
If someone else’s play worries you, a calm conversation and these numbers are a good place to start. Before you call, it can help to note roughly how often you play, how much you have deposited lately and what you would like to change. If you are in immediate danger or feel unsafe, contact the emergency services in your country.