How Browinner Treats the Personal Data in Your Account

Data you give us when you sign up

To create a personal account, we ask only for the details needed for registration. Sign-up usually works with an e-mail address and a password, and you choose the currency when registering. We store these details to recognise you each time you log in and to send account messages to the e-mail address you gave us.
Please keep your login details to yourself. If you share a phone with other people, log out after each session so that nobody else can open your account.

Data we collect for verification

We verify your identity before we pay out a withdrawal. For this check we ask for three categories of documents:

• an identity document;
• proof of address;
• proof that the payment method you use belongs to you.

We use these documents only to confirm who you are and that the payment method in question is yours.

Payment and transaction data

When you deposit or withdraw, we record the amount, the date, the method and the status of each transaction. Our cashier accepts Visa and Mastercard cards, Skrill, Paysafecard, bank transfer, Apple Pay, Google Pay, Revolut and the cryptocurrencies Bitcoin, Ethereum, USDT, Litecoin and Dogecoin. The payment provider you choose processes the details it needs to move the money, such as your card data or wallet address, under its own privacy terms.

Activity data from play and betting

We keep a record of the games you open, your bets and wins, your bonus status and your tournament entries. This history lets us settle bets, apply bonus and cashback terms, answer questions about a past round and notice patterns that may point to risky play. It also helps our team when you ask about a transaction in our 24/7 live chat.

Technical data from your device

Whenever you open Browinner in a mobile or desktop browser, the browser sends us technical information such as the device type, browser version, language setting and connection data. We use it to fit the layout to a small screen, keep your session stable and protect your account from logins that do not look like yours.

Why we use your data

We process personal data for these purposes:

• running your account and keeping your balance and history correct;
• processing deposits and withdrawals and verifying your identity before payouts;
• applying the terms of bonuses, cashback and tournaments you join;
• answering your messages in live chat and by e-mail;
• supporting responsible play, including the limits you set;
• preventing fraud, payment abuse and the misuse of other people’s identities.

Who receives your data

We share data only with parties that help us run the service: payment providers for your transactions, the providers of the games you play so that rounds can be settled, and service providers that host, secure or support our systems. Each receives only the data its task requires. We may also disclose data where the law requires us to.

How long we keep it

Account data stays with us for as long as your account is open. Once it is closed, we keep the records we are obliged to retain, such as transaction and verification records, and delete or anonymise the rest.

Your rights

You can ask us to show you the data we hold about you, to correct details that are wrong, to delete data we no longer need, or to limit how we use it. You can also object to marketing messages at any time. If you believe we have mishandled your data, you can complain to the data protection authority in your country.

Contacting us about privacy

Contact our team in the 24/7 live chat or by e-mail and mention that your request concerns personal data. To protect your account, we may confirm your identity before we reply. Whenever we change this policy, we update the date at the top.